Reference

Privacy Policy for your pokerdewa account

Blackjack, Release the Kraken, Sportsbook and wallet activity create account, device and payment records; this Privacy Policy explains how pokerdewa collects, uses and protects those records.

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pokerdewa Privacy Policy for your pokerdewa account
CONTACT PATHS

Contact us about privacy records

Fast answers matter when the question is about your own data. We handle privacy requests through channels that can confirm your account without asking you to repeat sensitive details in open chat.

Live chat privacy requests Use live chat when you need a quick check on cookie settings, login alerts or wallet records. We may ask you to confirm your account step before we discuss private data.
WhatsApp account checks WhatsApp support helps with mobile privacy questions, including device alerts after a new browser login. Send only the account name first; we will tell you what proof is safe to share.
Email records channel For correction, deletion or access requests, email [email protected] with your account name and registered contact. Email gives us a written trail and lets our team answer with clearer record details.
ACCOUNT CARE

Data controls behind Blackjack and wallets

Privacy controls work in the background while you browse slots, live tables and wallet pages. We connect data to a purpose: login safety, payment matching, customer service, fraud checks, and site performance.

Account fields

Your registration record may include account name, contact detail, password data in protected form, and wallet status. We use these fields to operate login access, not for public display.

Cookie use

Cookies remember session state, language choice and security checks on your browser. You can clear them through your device settings, but some login and wallet pages may ask you to sign in again.

Device checks

When you use a new phone or browser, we may record device type, IP range and login time. In your account, go to Account > Security > Devices to inspect active sessions.

Payment traces

DANA, OVO, GoPay and QRIS records help match deposits and withdrawals to the correct wallet. We keep transaction references, amount, time and status so support can resolve balance questions.

Retention periods

We keep account and transaction records only as long as needed for service, dispute handling, security checks or legal duties. Older logs may be deleted, shortened or anonymised when their purpose ends.

Change requests

If your contact detail is wrong, ask support to update it after account checks. For privacy requests, we confirm ownership first so another person cannot change or erase your records.

Privacy Policy questions from Indonesia

These answers focus only on how we handle your data. They cover what we collect, how payment records are used, how cookies behave on mobile, and how you can contact us about access or correction. If your request involves account entry, we will first confirm ownership before sharing private records.

We collect the details needed to create and protect your account, such as account name, contact data, password record in protected form, device signals and wallet status. Extra data is requested only when needed for verification.

Payment records help us match your wallet activity to the correct account. We may store transaction codes, time stamps, amount, status and payment channel so support can trace deposits or withdrawals when you ask.

Yes. Contact live chat, WhatsApp or [email protected] and tell us you want account data access. We will confirm ownership first, then explain the records we can share under the privacy request.

Cookies keep your session, language choice and security checks working in the browser. If you clear cookies on Chrome or Safari, you may need to sign in again and pass the usual account checks.

Ask support to update your contact detail from the account channel you can still access. We will check ownership before changing it, because contact data can control password resets and privacy request replies.

We keep records while they are needed for account service, payment tracing, dispute handling, security checks or legal duties. When a record no longer has a valid purpose, we delete, shorten or anonymise it.

Send the request through live chat, WhatsApp or [email protected] with your account name. We will confirm ownership, check whether the record must be kept, and explain what can be removed.

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